Products
Shipping Policy
Complimentary shipping is provided on all prepaid purchases exceeding ₹500. A small, non-refundable service fee applies to Cash on Delivery (COD) and partial payment orders. Our goal is to ensure a clear and seamless delivery process for every order.
Do you offer cross-border or international delivery?
We currently ship only within India. However, we are actively looking into solutions to ship internationally in the future.
Can I modify my address or contact info after placing an order?
We are unable to update shipping or contact details once an order is submitted. Please double-check all delivery information at checkout to avoid delivery disruptions.
When can I expect my shipment to arrive?
Provided there are no unforeseen transit delays or pin code serviceability constraints from our courier partners, our fulfilment team operates Monday through Saturday and dispatches orders within 4 business days of placement. Estimated delivery timelines post-dispatch are as follows:
Metropolitan areas: Delivery generally takes 2–5 business days.
All other regions: Delivery typically takes 5–7 business days.
Can I request an order cancellation?
Once an order is placed and an order confirmation is issued, it cannot be cancelled under any circumstances. We kindly request that you carefully review all items in your cart before finalizing your purchase.
What happens if I provide an incorrect delivery address or contact details?
It is the customer's responsibility to provide accurate and complete shipping information, including correct pin codes, street names, and building numbers. In the event of incorrect or incomplete delivery details, the customer must coordinate directly with the courier service to redirect the shipment or collect it from the local hub. The brand cannot intervene or take responsibility in such cases.
If an incorrect address results in a non-delivery and the package is Returned to Origin (RTO):
For Reshipment: The customer must bear reshipment charges to send the package to the corrected address. Updated address details can be emailed to care@thoubeauty.com.
If Reshipment is Declined by the Customer: If you choose not to have the order reshipped, any refund granted (at the brand's sole discretion) will be processed only after deducting original shipping fees, RTO charges, packaging costs, and applicable restocking fees.
What if I am unreachable or miss the delivery attempts by the courier?
Our logistics partners will attempt delivery 2 to 3 times or in accordance with their standard operating procedures. If you are unavailable or unreachable during these attempts, the package will be Returned to Origin (RTO).
For Reshipment: You may request to have the package dispatched again by paying the required reshipment charges.
If Reshipment is Declined by the Customer: If you choose not to have the order reshipped, any refund granted (at the brand's sole discretion) will be processed only after deducting original shipping fees, RTO charges, packaging costs, and applicable restocking fees.
Is doorstep return pickup available, and are there associated fees?
For returns deemed eligible at the brand's sole discretion, reverse pickup service is available across most serviceable pin codes.
When a reverse pickup is completed, a restocking fee of ₹100 per product will be deducted from your total refund amount.
Returns Policy
Can I return a used product?
Unfortunately, no. Due to strict hygiene protocols and safety standards, we cannot accept returns or issue refunds for any items that have been used.
Can I return a product if I don't like the shade?
Unfortunately, no. To prevent product contamination and maintain cosmetic hygiene standards, we are unable to process returns or refunds if you change your mind or dislike a shade.
How do I know if an item is eligible for return or replacement?
All sales across our skincare and colour cosmetics ranges are final and non-returnable. Replacements are issued exclusively for items damaged during transit, subject to the claim process outlined below:
Damaged products: You must initiate a claim within 1 day (24 hours) of delivery if your item arrives damaged or defective. Due to the delicate nature of cosmetics, a damage claim is eligible for replacement only if you provide a continuous, clear unboxing video recorded in 1080p resolution. The video must clearly show the shipping label with the AWB number and capture the breaking of the original plastic seal on camera to prove the damage occurred during transit rather than from personal handling or use. All submitted claims will be evaluated through our internal review process.
Used products: Any product that has been used even once including a brief hand swatch is strictly ineligible for a return, refund, or replacement.
Change of your mind: We do not offer returns or refunds based on personal preferences regarding shade, fragrance, colour, texture, or individual satisfaction.
Skin allergy: We cannot issue refunds or exchanges for individual skin irritation or sensitivity. While we stand by the quality of our formulas, specific ingredients may cause reactions on sensitive skin; we strongly recommend reviewing the full ingredient list displayed on our website and product packaging, and conducting a patch test on your arm or neck prior to full application.
Products on sale: Items purchased during clearance sales are non-returnable and non-refundable.
Flash Sale: Products bought during flash sales are strictly non-returnable and non-refundable.
Final sale: Items designated as "Final Sale" on their product description page are not eligible for return, exchange, or refund. Please review individual product page terms prior to purchase.
Other reason: Any return or replacement request submitted more than 2 days after the delivery date will be automatically declined.
Note: Any returned item that arrives back at our facility in damaged condition or showing signs of use will not be refunded.
To submit a return request, please email us at care@thoubeauty.com.
How do I return an item?
If your product is deemed eligible for a return according to the brand's discretion, please follow these steps:
Email care@thoubeauty.com with your Order ID and the specific reason for your return.
We will arrange a reverse pickup from the original shipping address within 3–4 working days. Place the item in its original box, seal it securely, and hand it to the courier representative. Ensure the product remains completely unused, undamaged, and accompanied by all original packaging, tags, invoice slips, and barcodes intact.
Upon arrival at our warehouse, our quality control team will inspect the item. If verified to be in its original dispatched condition (or genuinely damaged per an approved damage claim), we will process your refund. If the product fails inspection, the return will be rejected and shipped back to you, with applicable delivery charges billed to you.
What if I have received a damaged product?
In the rare event that your order arrives in less than optimal condition, please write to us immediately at care@thoubeauty.com. Please keep in mind that damage claims must be raised within 24 hours of delivery.
If a replacement is approved for a damaged product, it will strictly be for the exact same item and shade originally ordered. We cannot accommodate requests to switch shades or swap products during a damage exchange.
You must submit your claim within 1 day of delivery. Damaged items are eligible for replacement only if supported by a clear 1080p unboxing video that clearly displays the shipping label with the AWB number and captures the product's plastic seal being unboxed to prove transit damage. All claims are evaluated through an internal review before replacement approval.
Rest assured, damage is extremely unlikely as our team and fulfilment partners adhere to strict packaging guidelines to ensure your order arrives safely!
How will refunds be processed?
If a monetary refund is determined to be the appropriate resolution for an approved claim at the brand's discretion:
Prepaid Orders: The approved refund will be automatically credited back to your original payment method within 7 days of claim approval.
COD Orders: For Cash on Delivery purchases, the refund will be transferred via UPI once you provide your account details to our support team.
Deductions: Please note that only the core product cost is refundable. Costs associated with shipping, COD handling, custom packaging, restocking fees (where applicable), and other charges are strictly non-refundable and will be deducted from the pay-out.
How long will it take to process my return?
It typically takes 10 - 15 working days for you to receive an approved replacement product or final refund credit.
Can I place an exchange request?
We do not accept product exchanges for any order unless the item arrived in a physically damaged condition. Once transit damage is verified, a replacement will only be issued for the identical product and shade variant originally purchased. Shade or product swaps will not be accommodated under any circumstances.
